Get unstuck without digging.

Start with one of the paths below. If the issue remains, send one email with the page, time, and result you expected.

You are not signed in. Include the account email in the note so we can confirm scope.

Email support

If the mail app does not open, send a note to aiacobe@icloud.com.

I cannot access a receipt

What to try first

Confirm you are signed in to the same ExpenseLense account that owns the source.
Open the record from Expenses and check that a source link is present.
If it still fails, note the record URL and time of the attempt without attaching the receipt to your first email.

A record looks wrong

What to try first

Open the record and fix merchant, date, amount, category, and line items directly.
Use Needs review and Needs amount to find the exact rows needing changes.
Save the correction so you can continue monthly review from the clean export state.

Billing or account help

What to try first

Open Billing and account pages to check active plan, renewal, and card state first.
For access questions, verify the active email and current session in your account area.
Email support with the exact page and time when this happens.

What to expect

We reply by email with next steps and any evidence needed to diagnose the issue. Response time can vary. Do not send full card numbers, passwords, or full statements in your first note.

Read our Privacy and Security pages for handling details.

Get unstuck without digging.

Start with one of the paths below. If the issue remains, send one email with the page, time, and result you expected.

You are not signed in. Include the account email in the note so we can confirm scope.

Email support

If the mail app does not open, send a note to aiacobe@icloud.com.

I cannot access a receipt

What to try first

Confirm you are signed in to the same ExpenseLense account that owns the source.
Open the record from Expenses and check that a source link is present.
If it still fails, note the record URL and time of the attempt without attaching the receipt to your first email.

A record looks wrong

What to try first

Open the record and fix merchant, date, amount, category, and line items directly.
Use Needs review and Needs amount to find the exact rows needing changes.
Save the correction so you can continue monthly review from the clean export state.

Billing or account help

What to try first

Open Billing and account pages to check active plan, renewal, and card state first.
For access questions, verify the active email and current session in your account area.
Email support with the exact page and time when this happens.

What to expect

We reply by email with next steps and any evidence needed to diagnose the issue. Response time can vary. Do not send full card numbers, passwords, or full statements in your first note.

Read our Privacy and Security pages for handling details.