ExpenseLenseLoading ExpenseLense
Find a quick answer below, or email us with what happened and what you expected.
Or write to aiacobe@icloud.com.
Check the message beside the import. If a PDF has too many pages, split it into files of 250 pages or fewer and import those files. For a size limit, use a smaller file. Retry only when the app offers Try again.
Check email importsFind the record in Expenses, open it, and correct its details. Check the original receipt or statement when available, then save. If a source will not open, make sure you are in the account that imported it.
Find a recordChoose the month in Recurring. Paid shows matched saved payments; upcoming charges are estimates, not proof of payment. If a saved payment is missing from Paid, check the record before adding another. To track a new charge, open its record and choose Track recurring charge.
Check recurring chargesOpen the import menu and choose Hide import. Your records and source files stay saved, and imports in progress keep processing. To bring it back, open Hidden imports and choose Restore import.
Manage email importsExport and deletion are available on every plan, including Free. Download a copy before deleting. Deleting your ExpenseLense data removes records and settings, but does not close your sign-in account or cancel a paid subscription.
Open data controlsOpen Billing to manage your subscription, payment method, and invoices. Cancellation stops the next renewal; paid access continues until the end of the current paid period. It does not delete your saved records.
Open BillingInclude your account email, the page you were on, the approximate time, and any error message. Nothing from your account is attached automatically. We reply by email if we need more detail.
Do not include passwords, sign-in codes, full card numbers, receipts, or bank statements in your first email.
